FAQ’s

If you are looking for support FAQ’s with regards to your nuMONDAY shop then please refer to our Sellers Support which can be accessed here.

What is nuMONDAY?

nuMONDAY is a online community marketplace that launched in December 2016. We are made up of over 500 members and 1,800 amazing products. Our sellers are some of the best creative talents, small businesses and hobbyists in the UK.

Where is nuMONDAY based?

nuMONDAY is proudly based in Glasgow in the UK.

I am not a UK based business, can I still join?

We currently only allow UK based sellers to sell on our platform.

Why have I not received an email to activate my account?

Please check your Junk or Spam folders as sometimes our emails can be mistaken for being spam.

Do I have to pay an annual membership?

No we do not charge an annual membership fee and we will never charge an annual membership fee.

What are your fees?

We charge a 10% fee for every sale. You will receive payment immediately into your Stripe account after each transaction.

Do you charge listing fees?

No, we do not charge listing fees. You can list as many of your products for free for any length time as you wish.

How do I get paid?

You receive payment through Stripe by linking your Stripe account to your shop.

What is Stripe?

Stripe is an independent payment provider much like PayPal, except they charge lower fees, offer full buyer and seller protection and allow us to send the money for each of your sales immediately to you when a customer goes through checkout.  You can read an independent review about Stripe here or read more about them directly on their website here.

Can I cancel or remove my shop?

No that you will want to, but if you wish to have your membership or shop cancelled then please email us at hello@numonday.com, there are no charges for this and your shop will be removed within 48 hours.