FAQ's

If you have any questions with regards to your nuMONDAY shop then please visit our Seller Support page or alternatively email us at hello@numonday.com

What is nuMONDAY?

nuMONDAY operates a marketplace where people around the UK connect online to make, buy and sell unique goods.

Where is nuMONDAY based?

nuMONDAY is proudly based in the Southside of Glasgow in the UK.

I am not a UK based business, can I still join?

Yes, you may sell if you are not from the UK as long as you offer delivery to our British based customers.

Why have I not received an email to activate my account?

Please check your Junk or Spam folders as sometimes our emails can be mistaken for being spam.

Do I have to pay an annual membership?

We currently only offer a monthly membership but do have plans to offer an annual version of this package.

What are your fees?

We offer three different account packages which range in price and commission fees. You can find out more about these packages here.

Do you charge listing fees?

No, we do not charge listing fees. You can list as many of your products for free for any length time as you wish.

How do I get paid?

You receive payment through Stripe by linking your Stripe account to your shop.

What is Stripe?

Stripe is an independent payment provider much like PayPal, except they charge lower fees, offer full buyer and seller protection and allow us to send the money for each of your sales immediately to you when a customer goes through checkout.  You can read an independent review about Stripe here or read more about them directly on their website here.

Can I cancel or remove my shop?

Not that you will want to, but if you wish to have your membership or shop cancelled then please email us at hello@numonday.com, there are no charges for this and your shop will be removed within 48 hours.